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Privacy Policy

This Privacy Policy explains how Millioner Casino may collect, use, store and share personal information when players visit the website, create or use an account, contact support or otherwise use our services. We aim to handle information responsibly, transparently and in accordance with applicable privacy requirements in Australia. This policy should be read together with the applicable website terms and any notices shown when information is collected.

Millioner Casino holds a Costa Rica gambling licence, operating under Lumina Holdings Limitada. Player funds are held in segregated client bank accounts, and SSL encryption protects all personal and financial data.

Information we may collect

Millioner Casino may handle information that identifies a player, relates to a player’s account or is reasonably connected with the use of the website. The information collected depends on the services used, the information supplied by the player and the checks that may apply. We aim to collect information that is relevant to operating, securing and improving the service.

Account and contact details

When a player registers or updates an account, we may collect details such as their name, date of birth, contact information, residential information, login details, account preferences and communications with support. We may also record account changes, requests, complaints and other player interactions so that we can provide assistance and maintain an accurate account history.

Verification and identity information

To help confirm identity, age, eligibility and account ownership, we may request verification information or documents. This may include information shown on identity documents, proof of address, images or other material needed for a verification review. We may also receive information from service providers that assist with identity, security, fraud prevention or risk checks. Players should provide information that is accurate, current and belongs to them.

Payments and transactions

We may record deposits, withdrawals, wagers, account balances, transaction references, payment method details and related activity. Payment information may be processed through specialist payment providers, and we may not hold all payment details directly. Transaction records help us operate accounts, respond to payment questions, identify unusual activity and meet financial and legal obligations.

Device, technical and usage data

When a player visits or uses the website, we may receive technical information such as an IP address, browser type, device characteristics, operating system, language settings, approximate location, pages viewed, access times and information about how the website is used. We may also collect login events, security information, diagnostic data and error reports. This helps us keep the website reliable, secure and suitable for different devices.

How we use and share information

Personal information may be used for the purposes described below. The particular purposes depend on the relationship with the player, the activity involved and the choices made by the player.

To create, administer and maintain a player account.
To process deposits, withdrawals, wagers and other account activity.
To verify identity, age, account ownership and eligibility to use the services.
To carry out security, anti-fraud, anti-money laundering and responsible gambling checks where relevant.
To provide customer support, investigate questions and manage complaints or disputes.
To communicate about account activity, service updates, security matters and important changes to terms or policies.
To send marketing communications where permitted and where the player has provided any required consent or has not opted out.
To monitor, test and improve the website, products, user experience and technical performance.
To detect, prevent and investigate misuse, unauthorised access, cheating, fraud and other harmful activity.
To comply with applicable legal, regulatory, court or official requirements.
To establish, exercise or defend legal rights and manage operational, business and security risks.

Information may be shared where reasonably necessary to provide the services, protect players and the website, or meet legal obligations. This may include sharing with payment providers, identity and verification services, fraud prevention providers, technology and hosting providers, customer support services, professional advisers, auditors and other contractors that assist with operating the website. These providers should only handle information for authorised purposes and under suitable confidentiality and security arrangements.

Information may also be disclosed to courts, government bodies, law enforcement agencies or other authorised parties where disclosure is required or permitted. If the business structure or services change, information may be transferred as part of a reorganisation, sale or similar transaction, subject to applicable privacy requirements. We do not intend to sell personal information as a standalone product.

Accurate information

Players are responsible for providing information that is accurate and keeping important account details up to date. Providing incorrect, incomplete or misleading information may affect account access, verification, payments or support. Players should not provide another person’s information unless they are authorised to do so.

Cookies, security and retention

Cookies and similar technologies

Millioner Casino may use cookies and similar technologies. These are small files or identifiers stored on, or associated with, a player’s browser or device. Some cookies are necessary for sign-in, account functions, security and navigation. Other cookies may help remember preferences, measure website use, improve performance or support relevant communications.

Players can manage or restrict cookies through their browser settings. Browser controls may also allow players to delete existing cookies and choose whether to accept future cookies. Disabling some cookies may affect website features, account functions or the way content is displayed. The available controls vary between browsers and devices.

Protecting information

We use reasonable technical, administrative and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, secure connections, monitoring, authentication procedures and restricted access based on work responsibilities. No website, electronic transmission or storage system can be guaranteed to be completely secure.

Players should use a strong, unique password, keep login details confidential and avoid sharing account access with others. If a player suspects unauthorised access or unusual activity, they should contact support as soon as possible. We may take steps to secure an account, investigate activity and prevent further misuse.

International handling

Personal information may be handled by service providers located in Australia or other countries, depending on the systems and services used to operate the website. Where information is handled outside Australia, reasonable steps should be taken to support appropriate privacy and security protections, subject to applicable requirements.

Retention of information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, payment and transaction records must be kept for a period required by law even after an account is closed. Information may also be retained to resolve disputes, investigate security or fraud concerns, meet reporting duties, enforce agreements and establish or defend legal claims.

After the relevant retention period, information may be securely deleted, destroyed or anonymised. The exact retention period may vary according to the type of information, the reason it was collected and any continuing legal or operational requirement.

Your privacy rights and choices

Depending on the circumstances and applicable privacy requirements, players may have rights relating to their personal information. Players can contact support@millionercasino.win to ask for access to the personal information held about them, request correction of information that is inaccurate or incomplete, request deletion of their data, or withdraw consent to marketing communications.

Access: ask for a copy or explanation of personal information held about you, subject to applicable exceptions.
Correction: ask us to update information that is inaccurate, out of date or incomplete.
Deletion: ask us to delete personal information where there is no valid reason for continued retention.
Marketing choices: withdraw consent to marketing or unsubscribe from promotional messages. Service and account communications may still be sent where necessary.
Privacy concerns: contact support@millionercasino.win about how information is handled or to raise a privacy concern.

A request may need to include enough information to confirm the player’s identity and protect the account from unauthorised requests. We will consider requests within a reasonable period and explain where a request cannot be fully met. For example, information may need to be retained to meet a legal obligation, complete a transaction, protect security, prevent fraud, resolve a dispute or maintain essential account records.

Marketing communications

Players can choose not to receive promotional communications by using an unsubscribe option included in the message or by contacting support@millionercasino.win. Opting out of marketing does not usually stop essential messages about account security, transactions, verification, service operation or important policy changes. Where marketing consent is withdrawn, it may take a reasonable time for all systems and communication lists to be updated.

Closing an account

Closing an account does not necessarily result in the immediate deletion of all personal information. Certain records may need to be retained for a period required by law or for other valid purposes, including fraud prevention, dispute handling, security investigations and the establishment or defence of legal claims. Information that is no longer needed will be handled in accordance with applicable retention practices.

Changes to this policy

This Privacy Policy may be updated when our services, technology, privacy practices or applicable requirements change. The current version will be made available on the website. Players should review this page from time to time. Continued use of the website after an update may be subject to the revised policy, to the extent permitted by applicable requirements.

If you have a privacy question, wish to exercise a data right or need clarification about this policy, please contact support@millionercasino.win. We encourage players to provide clear details about their request so it can be reviewed efficiently.